Question 1

How do I install Prime flooring?

Accepted Answer

Prime features a click-lock installation system that's DIY-friendly. Float over most existing hard surfaces. For best results, acclimate planks for 48 hours before installation. We recommend using an underlayment for added sound reduction and moisture protection. Professional installation is also available through our Springfield and Lima showrooms.

Question 2

What warranty comes with Prime?

Accepted Answer

Prime from Timeless Designs Direct comes with a comprehensive manufacturer warranty covering defects in material and workmanship. Residential warranties typically range from 20 years to lifetime depending on the specific product line. Contact us for full warranty details specific to this product.

Question 3

How do I care for and maintain Prime?

Accepted Answer

Regular sweeping or vacuuming keeps your Prime flooring looking great. Damp mop as needed with a pH-neutral cleaner — avoid harsh chemicals, steam mops, or excessive water. Use felt pads under furniture legs and doormats at entrances.

Question 4

Can I order a sample of Prime?

Accepted Answer

Yes! We offer samples of Prime for just $0.99 so you can see the color and texture in your own space before committing. Samples typically ship within 1-2 business days.

Question 5

Is Prime good for pets and kids?

Accepted Answer

Prime is durable and suitable for family households. Check the product specifications for scratch resistance and warranty details. Contact our experts for personalized recommendations based on your household needs.

FabricType	Tufted
FiberContent	Nylon
CommercialWarranty	15 years Limited Residential 7 years Limited Commercial NOTE: All Specifications are subject to normal manufacturing tolerances Warranty

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