Question 1

How do I install Cool Gray flooring?

Accepted Answer

Cool Gray features a click-lock installation system that's DIY-friendly. Float over most existing hard surfaces. For best results, acclimate planks for 48 hours before installation. We recommend using an underlayment for added sound reduction and moisture protection. Professional installation is also available through our Springfield and Lima showrooms.

Question 2

What warranty comes with Cool Gray?

Accepted Answer

Cool Gray from Timeless Designs Direct comes with a comprehensive manufacturer warranty covering defects in material and workmanship. Residential warranties typically range from 20 years to lifetime depending on the specific product line. Contact us for full warranty details specific to this product.

Question 3

How do I care for and maintain Cool Gray?

Accepted Answer

Regular sweeping or vacuuming keeps your Cool Gray flooring looking great. Damp mop as needed with a pH-neutral cleaner — avoid harsh chemicals, steam mops, or excessive water. Use felt pads under furniture legs and doormats at entrances.

Question 4

Can I order a sample of Cool Gray?

Accepted Answer

Yes! We offer samples of Cool Gray for just $0.99 so you can see the color and texture in your own space before committing. Samples typically ship within 1-2 business days.

Question 5

Is Cool Gray good for pets and kids?

Accepted Answer

Cool Gray is durable and suitable for family households. Check the product specifications for scratch resistance and warranty details. Contact our experts for personalized recommendations based on your household needs.

FaceWeight	25 oz/ydÂ²
PlankWidth	12
PileDensity	1914
FiberContent	100% Solution Dyed Polyester Face Weight: 25 oz/ydÂ² Tufts per Inch: 10

Cool Gray

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